Helpdesk

Raise customer service to the next level with an open source SaaS help desk

Reinvent your SaaS help desk today. ERPGUP has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.

What GUP Helpdesk has to offer you

FEATURES

Omnichannel Interactions

Don’t miss support calls from your customers. ERPGUP makes it easy to convert all interactions into data so your support team doesn’t have to juggle between apps.

Automate Ticket Assignments

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.

Team Excellence

Collaborate to address support tickets with multiple assignments or mentions. ERPGUP includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).

Service Level Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.

Customer Portal

Level up your customers’ interaction with your system and boost customer experience.

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention.

Scheduling Maintenance Visits

Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

On-The-Fly Customizations

Create your own SaaS help desk software. Map your most important data by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.

Level Up With Real-Time Insights

ERPGUP includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.

Why Frappe HR?

BENEFITS

100% open source

Frappe HR is a 100% open-source HR & Payroll product, offering you complete transparency and flexibility. Backed by a community of over 20,000 developers and 180 partners, there will never be a struggle for solutions

Affordable & inclusive

Say goodbye to overvalued SaaS solutions with inflated per-user pricing. With Frappe HR, your software expenses wouldn’t grow as your team grows. Deliver the best employee and HR experience with a product designed for everyone in the organization

Highly customizable

Configure and customize to your liking. Create reports, forms, custom fields, print formats, and change layouts on the fly!

Easy integrations

Cut ties with disparate payroll and accounting systems to save hours of reconciliation work. Frappe HR promises integrated accounting with ERPNext every step of the way. Integrate with biometric tools, banks, or any third-party software

Frappe framework enables you to build your own forms, set up advanced approval workflows on any form, manage roles and permissions, set up notifications and reminders, and build reports and dashboards to meet all your needs

All-in-one HR suite of products

Stop paying licensing fees for 10 different products. Manage all your HR and Payroll operations from one single dashboard and an easy-to-use mobile app. Right from recruitment to exits, managing rosters to payroll – we have got you covered

Select what’s best for you

Sign up now to gain access to PDY’s powerful payroll system.

Integrate with your favourite apps

ERPGUp has a host of built-in integrations that help your business take-off faster

Set up the most powerful payroll system for your business.

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Payroll System that you can rely on

Take control of your HR and payroll management with built-in functions that’s seamlessly integrated and tailored to your needs.

GroundUp

An efficient and reliable payroll solution

GroundUp

An efficient and reliable payroll solution

GroundUp

An efficient and reliable payroll solution

GroundUp

An efficient and reliable payroll solution

GroundUp

An efficient and reliable payroll solution

GroundUp

An efficient and reliable payroll solution

Reliable and Precise

Take control of your HR and payroll management with built-in functions that’s seamlessly integrated and tailored to your needs.